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| "Our solution will evolve into full Check 21-compliant electronic presentment next year, but we are already realizing the benefits of imaging (with Epson's TM-J9100) at the teller window. Once we start down the Check 21 path, our members will benefit from quicker availability of funds, and our managers can use the images to oversee procedures and authorizations, which will minimize teller error and streamline our operations." |
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Mike Eaton
Software Developer, WestStar Credit Union
Vegas Credit Union Bets on Epson
Bank Systems & Technology
December 2006 |
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| "BBQ House serves approximately 800 meals per day and often has customers lined up outside its doors awaiting service. Epson TM-U220 kitchen printers and Epson TM-T88III receipt printers were provided because they can withstand the abuse in foodservice environments." |
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Laurie Pasquerell
Technology Editor, Corry Publishing
Customization Sells Restaurant POS Solution
Business Solutions
May 2006 |
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| "Unlike many other entertainment retailers, we work hard to add value to the shopping experience by adding a true sense of fun. The (Epson / GestureTek) digital signage marketing initiative is a significant part of this experience." |
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Dave Alder
Chief Marketing Officer, Virgin Entertainment Group
Digital Signage: The 5th Side of the Box
Chain Store Age
June 2006 |
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| "Color makes a difference. We're seeing different and better coupon redemption rates, and different and better response rates (with the Catalina / Epson full-color inkjet printers)." |
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Steve Smith
Director of Marketing
Sweetbay Supermarket
Chain Store Age
March 2006 |
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| "Since the Epson full-color inkjet printers were launched last summer, full-color graphics have increased consumer awareness of the coupon or promotion. Redemption rates have improved and repeat purchases have also improved compared to our traditional black-and-white communications." |
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Dick Buell
CEO, Catalina Marketing
Catalina, Epson Testing Full-Color Printers
Grocery HQ
February 2006 |
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| "Epson's experience with electronic check processing is enhanced by the accuracy of our printers' MICR readers. Our readers have 99.97% accuracy. Our competitors' products do not operate at the same level." |
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Barry Wise
Senior marketing consultant, Epson America
Technology at the Front End Supplement
Grocery HQ
February 2006 |
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| "Customers come back more often because they know the service is fast. The mobile POS (Epson Mobilink printers, Symbol handhelds and Digital Dining software) is like having little POS terminals that you can take with you anywhere, and the solution has increased our overall efficiencies dramatically." |
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Nelson Head
Owner, Dixie Bones Restaurant
Table Manners
Hospitality Technology Wireless Report
October 2006 |
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| "If you can read, then you can work with this technology (Epson Mobilink). A new server can come in, and within three nights of following another server, they're in business and ready to run with it." |
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Jerry Skelton
Owner, Club Red
Cutting the Cord
Hospitality Technology
May 2006 |
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| "We needed to modify the messages displayed on the wall without incurring significant expenses for paper, ink, and labor. We selected the Epson wall projection system because it was the easiest to use, had the brightest display, and had the crispest image that was sharp enough to draw people's attention." |
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Tom Steele
VP of Operations, University Cooperative Society
Improve Flexibility, Decrease Costs with Digital Signage Solution
Integrated Solutions for Retailers
July 2006 |
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| "A wireless credit card terminal is so basic to security it's like having a well-lit parking lot. With the Symbol EDAs and the Epson mobile printers, the credit card never leaves the customer's sight. The environment is safer and the customers feel more secure. You can't put a price tag on that." |
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Jerry Skelton
Co-owner, Club Red
Diners Use New Devices to Settle Tabs at Their Pace, Protect Credit Identity
Nation's Restaurant News
August 2006 |
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| "We believe that (the Epson digital marketing solution) has become a talking point that encourages other customers to visit. It's impossible to pinpoint a sales increase, but it certainly helps to set us apart." |
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Dave Alder
Chief Marketing Officer, Virgin Entertainment Group
Interactive Displays Installed in Virgin Megastores
P-O-P Times
April 2006 |
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| "We wanted a better, cheaper, faster way to display ads to the tens of thousands of customers who climb our stairs each year. We expected a two-year payback with the implementation of Epson’s wall projection due to cost reductions from not printing banners. However, we’ve presented more material than we thought, and we’ve reduced our expected payback time considerably." |
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Tom Steele
VP, University Co-Op
Now Starring: Digital Displays
RIS News
August 2006 |
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| "Coming in on top of overall scoring, and making a clean sweep of all individual Criteria Breakdowns, is Epson. Although high scores for Epson are evident across the board, the biggest gap appears in the Overall Performance criterion, where the second place finisher was nearly three quarters of a point behind." |
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Hardware Leaderboard '06
Best of the Best
RIS News
July 2006 |
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| "At Magruder's, one key to improving front-end payment processing has been the deployment of Epson's TM-H6000II multifunction printer with TransScan digital check imaging and ProofPlus ID scanning as part of the company's POS system rollout. A major driver behind the decision to deploy was Magruder's check cashing business. Combined with the chain's alcohol and tobacco sales, the check-cashing service gave Magruder's reason to seek out check and ID imaging capability to reduce liability as well as deter fraud while streamlining the check-cashing service." |
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Dave Kelley
Editor, RIS News
Front-End Security
RIS News
May 2006 |
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| "Since kiosks are usually located in the middle of the sales floor or near the store entrance, cabling was both difficult and expensive to install. At ShopRite, the RMS-Kiosk from RMS-TOUCH uses NCR EasyPoint 42 kiosks, Epson TM-U220 wireless printers, and a Linksys router to eliminate wires, external IP bridges, and external power supplies. Orders from the kiosks print at the deli on wireless (Epson) printers with the customer phone number included for order identification. Some stores have multiple (Epson) printers for their Kosher and regular delicatessens, all using the store's IP-based network." |
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Mary Carlin
Writer, RIS News
Kiosks Come of Age
RIS News
May 2006 |
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| "Epson digital marketing solutions enable retailers to deliver promotional content to departments throughout the store on a wide range of output devices and locations, including hanging digital signs, flat panel displays, kiosks, window displays, digital menu boards and end caps." |
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Alana Okun
Editor, RIS News
Dynamic Displays
RIS News
January 2006 |
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| "Virgin Entertainment Group believes it may have found an edge in the deployment of interactive marketing through a digital signage application with vendor partners Epson America and Canadian software inventor GestureTek. Virgin Megastores aims to be as trendy as the stars it attracts, so to walk into its restyled, tri-level Times Square location and have the Nirvana baby ‘swimming' at your every move shouldn't seem all that unique. Retailers wrestle with finding ways to spur excitement and sales." |
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M.V. Greene
Writer, STORES Magazine
Smells Like a Dream Store Fit
STORES Magazine
January 2006 |
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| "The new Catalina Connections (Epson) printers represent an exciting new communications opportunity for Safeway. The addition of color will allow us to use the printers in an entirely new way." |
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Michael Minasi
Senior VP, Safeway
Safeway Completing Installation of Color Coupon Printers at POS
Supermarket News
August 2006 |
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| "We can have all 40 (Epson Mobilink and Symbol handheld) units ringing up transactions at the same time, which means about 1,100 transactions an hour. In addition to increasing sales, real-time processing speeds up the order-to-cash cycle, eliminating unrecoverable sales from manual errors in credit card number recording." |
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George Muchae
Director of Business Development
Retailer Inc.
Vertical Systems Reseller
September 2006 |
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| "Epson's score of 4.84 was the highest achieved by any vendor in any single criterion throughout the entire Leaderboard." |
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Abby Lorden
Editor, VSR Magazine
Top 50: POS Hardware Leaderboard
VSR Magazine
July 2006 |
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| "Of the more than four million Epson printers sold, many into the hospitality sector, about half are customized. Epson printers are used in many Dunkin' stores, and Epson's willingness to customize products has been the key to success. Epson has modified its firmware so that Dunkin' franchisees who had been using printers from other manufacturers could easily switch to Epson." |
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Karen Kroll
Writer, VSR Magazine
Slam Dunk!
VSR Magazine
February 2006 |
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| "For every ten seconds that you reduce the average checkout time, we estimate that sales go up by one percent. With the Epson printers (with TransScan digital check imaging), we cut the time of doing a check transaction from an average of 100 seconds, down to as little as 10 seconds." |
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David Gosman
President, PC America
VSR Dispatch
VSR
January 2006 |
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Archived Press Coverage:
2007 | 2006 | 2005 | 2004 | 2003 |
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"The Epson (TM-T70) receipt printer was a perfect fit for our cart locations."
Epson’s TM-T70 was designed to fit under the counter, with all-front access to controls, paper loading and receipt dispensing. The space-saving design was ideal for Doc Popcorn, which operates 34 stores, including popcorn carts where space is at a premium.
Rob Woodfield Director of Operations Doc Popcorn "Our decision to go with the Epson (TM-H6000) printer has turned out very well. The printer has proven to be highly reliable, speeding up POS transactions and improving customer service."
Karen Thomas VP of Information Systems Southern States Cooperative "The Epson ReStick solution is ideally suited to our needs and we are very pleased with the increased order accuracy. It has streamlined our preparation process and allowed us to customize, and ultimately greatly enhance, the way we deliver orders to our customers." Richard Delvalle Director of Restaurant Systems Friendly's Express “We evaluated several POS printers and found Epson to be the best-of-breed for both the technology features and hardware compatibility. The Epson TM-H6000 with check and ID imaging was the hands-down best fit for our needs.” Sarat Yellepeddi VP of IT Development Southeastern Data Cooperative "We knew the Epson printers would be reliable, but we also wanted a
printer that wouldn’t take up any counter space. Knowing we have the
ability to place the TM-T70 printers under the counter is a big advantage,
and we will gain extra counter space when we redesign."
Salvatore Pugliese VP of IT and Systems Hart Stores "With our TM-T88V rollout, Epson offered a Recycle/Rebate program to properly dispose of our old printers, an Energy Star rating to save on electricity usage, and a savings of approximately 40% on our paper costs (and waste) by reducing the size of our printed receipts. Feedback from our stores has been very positive, and we look forward to evaluating other Epson technologies for use elsewhere in our stores." Mark Michrina Senior Analyst Sheetz “Improved access to medical imaging data can lead to faster diagnosis and treatment, which saves lives. The new Nautilus / Epson solution is more user friendly, faster, more reliable than our previous system, and we are very pleased with it.”
Mary T. Fanning-Chalako R.T. (R)(M) PACS Administrator South Jersey Healthcare "Epson's printing solutions have been a good fit for us due to the reliability and overall quality of the product. As more customers move toward remote deposit capture, versatile solutions like this from Epson become even more important as we work to provide customers with a broad range of options to meet their evolving needs."
Doug Hartsema Director, Treasury Management Huntington Bank "With iTeller and the Epson TM-J9100, we have shorter teller lines, more customer-focused transactions, and up-to-date information for the teller and the customer. Tellers are better equipped to service customers, which enhances the overall customer experience." Bill Hunter President EBANK "We know Epson's industry-wide reputation for reliability, and selecting their TM-T88V was an environmentally-responsible decision. The substantial dollars saved on energy costs over the life of the product make this a smart business decision." Oliver Lederer IT Director for Store Operations Regis Corporation "We were looking for industry leadership to provide the reliability and service our customers could count on. With CaptureOne, customers have the flexibility of single-feed or batch options, above industry average two-year warranty, and a sleek, compact design. We are confident this new solution will speed up RDC adoption, due to the flexibility, reliability and overall ease of use." Julie Berglund VP of Payment Services Bremer Bank "We've always recommended Epson because of its longevity... These printers (Epson's TM-H6000III) reduce power consumption and address other environmental issues, which helps merchants when they talk to their communities about being green." Steve Methvin VP of Retail Technology and E-Commerce Bozzutos "These (Epson TM-H6000III) are good quality printers that alleviate jams, print quickly and save money since they require less ink." Sherrie Palmer Front-end Director Adams Super Food Stores "The process for accepting checks has become much smoother since these printers (TM-H6000III with TransScan) are easy-to-use. We also are now receiving less bad checks." Jennifer Blanchard Manager Geissler's Supermarket "Epson has come through on top with this scanner. CaptureOne produced a 7-10% higher throughput than competitive models, mainly because of the practically non-existent MICR misreads and because the scanner initializes immediately – both key factors for saving time and increasing workflow efficiency. Epson’s overall reliability and performance is top-notch, and we want our customers to have the best product out there, period." Toby Asplin Strategic Partnership Officer First National Bank of Omaha "Our customers expect only the best technology solutions. The Epson brand offers ultimate reliability – the printers work consistently and seamlessly. Gilbarco is committed to meet the needs of our customers and Epson is an excellent partner to supply our POS and printer technology needs." Amy Wilson POS Marketing Manager Gilbarco Veeder-Root "We looked at many vendors, and Epson was the only company able to customize an interface for the legacy NCR system. We rolled out the Epson printers, which sped up our check-out and gave us time to complete development and pilot test our new POS System." Ed Rennemann CIO and VP of MIS Crate and Barrel "To deliver an exceptional customer experience, we knew that it was critical to improve the speed of service and efficiency in our stores. Our partnership with Epson allows us to meet these needs. The TM-T88IV is easy to use, and allows our associates to spend more quality time with our customers." Craig Miller Senior VP and CIO Game Crazy "Epson's CaptureOne allows us to enhance our remote deposit capture offering and deliver new features our customers have been asking for. With its built-in franker, logo endorsement and batch scanning features, CaptureOne gives us the flexibility to deliver added functionality that will differentiate U.S. Bank and carry our customers into the future." Stephanie Schmitt VP, Treasury Management, Product Management U.S. Bank "We have been an Epson customer for more than 10 years and we are very pleased with the durability of the (Epson TM-T88) product, its compatibility with our systems, and the overall quality of the printers." Richard Guariglia CIO and Director of IS Sbarro "We've had good success with the (Epson Mobilink) solution and we're pleased with the service it provides our fans at Angel Stadium. It's been a very positive experience." Dennis Kuhl President Angels Stadium "Epson kind of rules the world in Canada. The install was all amazingly seamless." Lawrence Sauder Manager of Technical Services The Beer Store "With Mobilink, we transitioned our associates from putting a sticker on every single item in each store to simply creating a shelf label printed by Epson — which equates to about 13% time savings in the overall product merchandising process." Chad Richardson Director of IS Liquidation World "Liquor sales and check cashing services are a large part of our business. We plan to use the Epson printer to image checks and ID cards, lowering our overall liability, while speeding up transaction time for our customers."
Glenn Gibson CIO Magruder's Supermarkets "We had a very short timeframe to get the new teller stations up and running. From the beginning, the Epson TM-H6000III printer worked well with our existing teller software application. Our tellers were trained and at ease with the printer features within an hour." Teri Petrella VP, Central Ohio Retail Operations Manager Huntington Bank "Since we installed the Epson mobile printers, our waitstaff is more readily available and that has absolutely increased sales. Our three-show Saturday nights end up totaling an 8½-hour shift, so battery life was important. This was a big factor in our decision. Ten hours is perfect — we can almost do four shows!" Wende Curtis Owner Comedy Works "To optimize space, we needed an all-in-one unit that combined a printer and a scanner. We looked at another manufacturer's solution, and Epson's TM-J9100 was designed with better functionality. In addition, we experienced Epson reliability with our existing TM-T88 printers, so we felt even more confident with our choice." Mike Eaton Software Developer WestStar Credit Union "Now that we're using the Epson TM-J9000 for image capture at our teller stations, we can assure our customers a deposit today is a credit today. We also reduced keystrokes at the teller line by 60%, which now gives our tellers more time to build relationships with customers." Richard Green IT Director MCNB Banks "We went from a printer and a stand-alone MICR reader to the Epson printer with excellent built-in MICR accuracy. The result is more space at the checkout counter — and overall better performance and reliability throughout our stores." Conrad Dana Director IT The Kitchen Collection "We selected Epson because they lead the way in cutting-edge printing technology for financial institutions. We are considering check imaging at the point of presentment, and the Epson printer allows us to upgrade to check and ID scanning when we're ready." Robert H. Spicer Executive VP and CIO Chevy Chase Bank "Epson's Mobilink has increased our efficiencies dramatically. We serve our guests faster, the staff makes better tips, and customers love the new technology. It's like having little POS terminals that you take with you everywhere." Nelson Head Owner, Founder and Chairman Dixie Bones "Battery life and environmental concerns were significant factors in our decision-making process, and Epson Mobilink printers fit the bill. Our managers can focus their attention on operations rather than administrative tasks, improving the accuracy and quality of our service." Tal Wall Sr. VP and Chief Administrative Officer Freight Handlers, Inc. "Only Epson integrated digital check imaging into their thermal POS printer. We needed to replace our impact printers and we knew electronic check conversion with imaging was in our future, so Epson's product was a perfect fit for us." Jennifer Kenneally VP and Treasurer Price Chopper "Color makes a difference. We're seeing different and better coupon redemption rates, and different and better response rates (with the Catalina/Epson full-color inkjet printers)." Steve Smith Director of Marketing Sweetbay Supermarket "The new solution (Epson TM-H6000II with TransScan) reduces check handling, which saves time, eliminates employee error and reduces fraud. Any time we can make operations better and smoother, the better off we are." Denelle Martin New Goods/Special Projects Goodwill Industries "Of all our hardware, we have had very few printers (Epson TM-T88III) returned. Even with all of the chocolate, we still don't have to swap printers very often." Key Jobson CIO Rocky Mountain Chocolate Factory
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