Epson World-class Service and Support
With Epson, you get the world-class service and support you'd expect from the leader in point-of-service solutions. And because Epson is an international company, we have a strong service and support network available worldwide to meet your needs.
|Epson ExpressCare Program|
|Epson's industry-leading ExpressCareSM program offers a wide range of cost-effective options that provide fast, reliable service and quick resolution from highly-skilled technicians.|
|Fast Turn Depot®|
|Epson's industry-leading whole unit repair and return process is designed for both in-warranty and out-of-warranty Epson POS products. All components are tested upon receipt and any necessary service and repair is performed by Epson's depot repair group. To ensure the least disruption of service, products are typically returned in just 2-3 days.|
|This program offers economically-priced extended warranties, providing products with multi-year limited warranty coverage. Covered repairs are performed free of charge, including parts and labor. Coverage is available for all current Epson POS products.|
|> ExtendedCare Brochure|
|An extremely cost-effective alternative to expensive on-site repair service, this program provides a replacement unit express-shipped overnight. Shipping both ways is always on us. Pre-paid shipping label and instructions are included with the replacement unit.|
|> Spare-In-The-Air Brochure|
|Epson Advanced Product Center Support|
|The Epson Advanced Product Support (APS) Center is available 24/7 and provides the primary line of technical support to your staff. With just one phone call, you can access world-class technical assistance for any Epson Business Systems product. And through a well-defined escalation process, the APS staff has access all the way to the design group, if necessary, to resolve more serious problems. APS manages every step in this process until your concern is properly addressed to your satisfaction.|
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